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The offer and sale of products on the website are governed by the following general conditions of sale.

The products purchased on the website are manufactured and sold by:

INVETRO s.n.c. – Via Pascoli, 51 – 55049 Torre del Lago (LU) – Italy 

VAT no: IT 01331330462

1. How to place an order

2. Contract of Sale

3. Deliveries

4. Warranties

5. Return policy

6. Our payment methods

7. Ownership provision

8. Choice of law

9. Data protection notice 

1. How to place an order

You can order the products on the Internet at To purchase the goods, you must send Invetro the electronic purchase order form available on the website, following the instructions thereon. Purchase order forms must be correctly and completely filled in. After you have placed the selected good(s) into the shopping cart and viewed and agreed to the shipping costs indicated, you may proceed to the purchase. You will be shown a summary of your order, including shipping costs, with a further request to confirm the purchase. After the summary, you will have to select the preferred method of payment, then click the "Confirm order" button. Your order will be processed as soon as possible. We will send you an email confirmation with detailed payment and shipping information. If you have further questions you can call us Monday to Friday from 9 a.m. to 6 p.m. or send an email to

2. Contract of sale

By sending the order, you agree to fully acknowledge and accept all the Conditions of sale and any other information provided on the website. Invetro’s order receipt sent to your e-mail address will constitute proof of acceptance of the contract. The contract shall be considered entered into and binding for both parties the moment the order confirmation is sent to you. The order confirmation shall be sent by Invetro by e-mail and shall report the good(s) purchased, the price, the method of payment and the shipping costs. 

3. Deliveries

Delivery is carried out via Airmail, GLS parcel service or DHL Express to all European countries. The cost depends on the country of destination and the goods weight and is displayed during the order process after you have entered the delivery address.

After you place your order and your payment is approved we will dispatch your item within 24-48 hours (working days). We will email you a shipping confirmation and tracking number. Normally deliveries via DHL Express arrive at destination in 1-2 working days, via GLS Parcel Service in 2-3 working days, via airmail within approx. 5 working days. 

For deliveries outside the EU we calculate the actual shipping fee. If you want to know what the shipping cost will be, please send us an email ( before you place your order and ask us this question. 

The prices shown do not include any import tax, duty or handling charges that may be liable upon delivery to extra EU countries - please check with your local tax or customs office for likely import charges on the type of goods we produce. Please note that outside the European Union, the invoice and delivery address must be identical otherwise the invoice will not be included in the package and the package could be declined by the Customs Office.

4. Warranties

As a manufacturer we guarantee the quality and reliability of our products. Goods are suitably packed for shipping to ensure they reach you in perfect condition. Nevertheless if the delivered articles exhibit obvious transport damages, then please immediately report such defects to us and the employee of the delivery company that delivered the article to you. We will send a replacement as soon as possible. Furthermore we provide a warranty that on delivery and for a period of 24 months from delivery, the Goods shall be fit for purpose, free from material defects. The warranty does not apply to any defect in the Goods arising from wilful damage, abnormal storage, accident, negligence by you or by any third party.

5. Return Policy

Goods can be returned within 14 days without having to give us any reason for the return. The return request and return delivery must be sent to: Invetro snc, Via Pascoli 51, 55049 Torre del Lago (LU), Italy. Please return any goods in the same condition as they arrived and take reasonable care ensuring that the goods are received by us and are not damaged in transit. The cost for any return delivery shall be paid by the customer. Obligations for the reimbursement of payments must be fulfilled within 14 days by the same means of payment as you used for the original transaction

You shall not have any return right for customized products.

6. Our payment methods

All prices are in Euros and include all applicable taxes. The prices of the goods do not include shipping costs, which shall however be shown to you in the purchase summary.

You may select one of the following methods of payment:

1) Bank transfer 

Upon ordering, you will receive an email confirmation, where all bank details are given. Please specify the order number you are paying for in the transfer form. It can be helpful for a faster processing if you send us a copy of your transfer.

2) Credit/ Debit Card

Your payment will be processed by Braintree, a Paypal Service. The integration with this payment platform guarantees secure shopping because it uses the highest levels of security standards to protect your personal data and credit card information. Your transactions are protected by advanced security standards such as SSL certificates, guaranteeing the highest possibile level of protection.

3) Paypal

You may also pay with your Paypal account.

We will send out your order not later than 2 working days after your payment is approved.

7. Ownership provision

Goods remain in our ownership until they have been paid for in full.

8. Choice of law

Italian law shall apply. 

9. Data protection notice

We comply with the legal requirements in all our activities regarding data processing (e.g. collection, processing and transmission). Customer data required for the processing of transactions is stored and solely communicated to our authorised service providers in the extent necessary for the processing of orders and payments. Address and order information is otherwise only collected and processed for inhouse marketing purposes. 

Note: You can object to the use, processing and transmission of your personal data for marketing purposes at any time by means of an informal message by mail to Invetro snc, Via Pascoli 51, 55049 Torre del Lago, Italy or by means of an email to This of course does not apply to the data required for the processing of your order. After receiving your objection, we will no longer use, process or transmit the data concerned for other purposes other than for the processing of your order. 


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